Job Description
Why Join Apex Logistics Solutions?
We are currently seeking driven and motivated individuals to join our team as Entry-Level Customer Service Associates. If you are looking for a stable career opportunity with room for growth and no prior experience is required, we want to hear from you. We pride ourselves on a premium work culture that values reliability and communication.
What We Offer
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Urgent Hiring: Positions available immediately for qualified candidates.
- Full Benefits Package: Health, dental, and vision insurance after 90 days.
- No Experience Needed: Comprehensive paid training program provided.
- Career Growth: Clear pathways to management and senior roles.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Resolve customer complaints and issues with patience and empathy.
- Collaborate with the warehouse and logistics team to ensure order accuracy.
- Update customer accounts with relevant information and transaction history.
- Maintain a high level of knowledge regarding company products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- Must be at least 18 years of age.
- Strong verbal communication skills and a professional demeanor.
- Basic computer literacy and typing proficiency.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or GED equivalent preferred.
- Must pass a background check and drug screening.
- Willingness to learn and adapt to new software systems.