Job Description
We are looking for a Customer Service Representative to join our rapidly growing team in Jacksonville, FL. This is an urgent opportunity for individuals looking for immediate employment and long-term career growth.
At Premier Jacksonville Solutions, we pride ourselves on providing top-tier support to our clients. You will be the face of our company, ensuring every interaction is positive and efficient.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve complex customer issues and escalate them when necessary.
- Maintain accurate records of all customer interactions and transactions.
- Process orders, returns, and refunds accurately.
- Collaborate with the sales and operations team to improve customer satisfaction scores.
- Identify and assess customers’ needs to achieve satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and a positive attitude.