Job Description
Join our dynamic team at Coastal Solutions Group! We're urgently seeking passionate Customer Service Representatives to join our Virginia Beach headquarters immediately. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities. If you're ready to make an impact from day one, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Positive attitude with problem-solving mindset
- Must be available for immediate start and flexible scheduling