Job Description
Join our award-winning customer support team at GlobalConnect Solutions, where we empower talent to deliver exceptional experiences. As a Customer Service Representative in Wichita, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our industry-leading satisfaction rates. We offer comprehensive benefits, professional development, and a collaborative environment that values growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to upsell products based on customer needs
- Maintain 99% adherence to service level agreements
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in B2B or SaaS environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and active listening skills
- Ability to multitask across digital channels
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including weekends