Job Description
We are seeking a passionate and detail-oriented Customer Service Representative to join our growing team in Tulsa, OK. If you thrive in a fast-paced environment and enjoy solving problems for others, we want to hear from you. You will be the face of our company, ensuring our clients receive the highest level of support and satisfaction.
At Apex Support Solutions, we believe in investing in our people. Our team enjoys a comprehensive benefits package, including health insurance, paid time off, and continuous training opportunities.
Key Highlights:
- Competitive hourly wage ($18.00 - $24.00).
- Health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Professional development and career advancement paths.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM software.
- Accurately document all customer interactions and transactions in the company database.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with the sales and technical teams to ensure customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling products to meet sales targets.
- Assist in the onboarding of new team members and participate in training sessions.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or support roles.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce, or similar).
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to work independently as well as part of a collaborative team.
- Professional demeanor and a customer-first attitude.