Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Milwaukee. This is your chance to make an immediate impact while growing your career in a dynamic, supportive environment.
Why Choose Us?
- Competitive hourly pay + comprehensive benefits package
- Immediate start date for qualified candidates
- Career advancement opportunities in a rapidly growing company
- Modern, collaborative workspace in downtown Milwaukee
- Free parking and flexible scheduling options
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Positive attitude with a customer-first mindset
- Must be available for evening/weekend shifts as needed