Job Description
Immediate Openings at Wichita's Premier Hiring Event! Workforce Innovations Inc. is urgently seeking motivated Customer Service Representatives to join our dynamic team. This exclusive hiring event offers on-the-spot interviews and same-day offers for qualified candidates. Don't miss your chance to launch your career with industry-leading benefits and competitive compensation in Wichita's thriving job market.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Exceed monthly performance metrics for resolution times and satisfaction
- Participate in ongoing training programs for product knowledge
Qualifications
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficient in CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexibility to work evenings/weekends as needed