Job Description
🔥 URGENT HIRING: We need you NOW! Omaha Dynamics Inc. is seeking passionate Customer Service Representatives to join our award-winning team in Omaha, Nebraska. This immediate-start opportunity offers competitive pay, premium benefits, and rapid career growth.
Join our fast-paced environment where your voice matters! We invest in our people with comprehensive training, flexible scheduling, and a culture that celebrates success. If you're ready to make an impact from day one, apply instantly – positions fill quickly!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing/shipping issues using CRM tools within 24-hour SLA
- Upsell premium services during 30% of customer interactions
- Collaborate with warehouse/logistics team for order fulfillment tracking
- Maintain accurate customer records in Salesforce database
- Participate in weekly performance reviews with growth targets
- Train new hires on company protocols during onboarding
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficient in Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional conflict resolution skills with documented success stories
- Ability to work flexible shifts including weekends/holidays
- High school diploma; college degree preferred
- Omaha area residency required for immediate start
- Background check and drug test clearance mandatory