Job Description
Immediate opening for Customer Service Representative in Long Beach, NC! Join our award-winning team at Coastal Solutions Inc. and deliver exceptional experiences to our coastal community clients. This urgent hiring position offers competitive pay, comprehensive benefits, and rapid career growth. No experience required – we provide full training! Perfect for motivated individuals seeking immediate employment in a dynamic environment. Apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, product issues, and service requests efficiently
- Document interactions using CRM software while maintaining data accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening abilities
- Proficient in Microsoft Office Suite and basic tech tools
- Ability to work flexible shifts including weekends
- Customer-focused mindset with problem-solving aptitude
- Valid driver's license and reliable transportation