Job Description
Immediate opportunities available! Join our exclusive hiring event for Customer Service Representatives in Cleveland, OH. We're urgently filling multiple positions with competitive benefits and growth potential.
Why attend our hiring event?
- On-the-spot interviews with hiring managers
- Same-day offers for qualified candidates
- Comprehensive benefits package including health insurance and 401k
- Immediate start dates available
Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 123 Enterprise Blvd, Cleveland, OH 44101
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams to resolve escalated issues
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficiency with Salesforce or similar CRM
- Exceptional communication & problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Professional certification preferred