Job Description
Are you a problem-solver ready to take your career to the next level? Apex Solutions is looking for a Tech-savvy Technical Support Engineer II to join our dynamic team in the heart of Portland.
We don't just hire degrees; we hire talent. If you have the certifications and the grit, we want to hear from you. Join a company that values your expertise over your diploma and offers a competitive package for top performers.
Why Join Our Team?
- High-impact work in a fast-paced environment.
- Competitive salary range of $70k - $95k.
- Comprehensive benefits and professional development.
- Flexible work arrangements and a supportive culture.
Don't let a lack of a four-year degree hold you back. Bring your skills to the table and start building your future with us today.
Responsibilities
- Diagnose and resolve complex hardware and software issues for internal and external users.
- Manage and prioritize incoming support tickets using our ticketing system.
- Install, configure, and maintain network infrastructure and end-user devices.
- Document technical solutions and create detailed knowledge base articles.
- Collaborate with senior engineers to implement long-term technical fixes.
- Conduct system audits and provide recommendations for IT improvements.
Qualifications
- 3+ years of hands-on technical support experience in a corporate environment.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong working knowledge of Windows and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Self-motivated with a proactive approach to problem-solving.