Job Description
Join TechNova Solutions in Virginia Beach for an immediate hire IT Support Specialist role with full visa sponsorship! We're seeking a dynamic professional to join our innovative team and deliver exceptional technical support to our clients. This is your opportunity to launch your career in a thriving tech hub with comprehensive relocation support.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Collaborate with cross-functional teams on IT projects
- Document IT processes and create troubleshooting guides
- Monitor system performance and resolve incidents proactively
Qualifications
- 3+ years of IT support experience
- Proficiency in Windows Server administration
- CompTIA Security+ or equivalent certification
- Strong knowledge of network protocols and cybersecurity best practices
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication skills
- Valid US work authorization (visa sponsorship provided)