Job Description
We are hiring now for enthusiastic Technical Support Associates to join our growing team in Memphis, Tennessee. If you are a foreigner looking for an opportunity to work in the USA, this is your chance to join a dynamic company that values diversity and talent.
At Memphis Tech Solutions, we pride ourselves on providing top-tier technical assistance to our clients. We are currently seeking candidates who are eager to learn, possess strong communication skills, and are ready to take the next step in their career in the United States.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions and technical solutions in the CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Assist in onboarding new team members and training.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Fluent in English (written and verbal).
- Basic knowledge of Windows, Mac, and Android operating systems.
- Strong problem-solving skills and attention to detail.
- Willingness to work flexible shifts including weekends.