Job Description
Are you a technical expert ready for an exciting career move? Global Tech Solutions is currently hiring a Senior Technical Support Engineer to join our dynamic team in Los Angeles. We specialize in providing seamless tech relocation packages, meaning we cover your move and provide you with top-tier equipment to work from anywhere.
In this role, you will be the frontline technical expert for our distributed workforce. We are looking for someone who thrives in a fast-paced environment and has a passion for solving complex hardware and software challenges. If you are ready to leverage your skills in a role that offers excellent benefits and equipment, apply today.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues.
- Manage and distribute company-provided equipment to remote and on-site employees.
- Configure and maintain secure remote access environments and VPNs.
- Collaborate with the engineering team to optimize system performance and scalability.
- Conduct regular IT audits and inventory management for company assets.
- Document technical procedures and create training materials for staff.
- Serve as the primary point of contact for escalated technical support tickets.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 3-5 years of experience in technical support or IT operations.
- Strong proficiency with Microsoft Office Suite, Windows, macOS, and Linux.
- Experience with cloud infrastructure (AWS, Azure, or Google Cloud) is highly desirable.
- Excellent verbal and written communication skills for client interaction.
- Valid driver’s license and willingness to relocate to Los Angeles, CA.