Job Description
Are you a technical problem-solver looking for a high-impact role without the burden of a traditional four-year degree? Apex Tech Solutions is revolutionizing the IT landscape in Jacksonville, FL, and we are seeking a Senior IT Support Specialist to join our elite team.
At Apex Tech, we believe talent speaks louder than a diploma. We offer competitive compensation, comprehensive benefits, and a cutting-edge work environment where your certifications and hands-on experience are your greatest assets. If you thrive in fast-paced environments and love solving complex technical puzzles, this is your opportunity to advance your career.
Why Join Us?
- Competitive Salary: Earn between $75,000 and $95,000 annually.
- Flexible Work Environment: Hybrid and remote options available.
- Career Growth: Pathways to Engineering and Systems Administration.
- Top-Tier Benefits: Health, Dental, Vision, and 401(k) matching.
What You'll Do
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network infrastructure.
- Manage the deployment, configuration, and maintenance of end-user devices (Laptops, Mobiles, Tablets).
- Diagnose and resolve complex issues related to Active Directory, Windows Server, and Office 365.
- Collaborate with the network team to ensure optimal connectivity and security protocols.
- Maintain accurate IT asset inventory and documentation records.
- Conduct regular system audits and performance tuning.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification (CompTIA A+, Network+, Security+) preferred.
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365 Suite.
- Experience with remote support tools (TeamViewer, LogMeIn, etc.) is a plus.
- Excellent verbal and written communication skills with the ability to translate technical jargon for non-technical staff.
- Self-motivated with a strong commitment to customer service and problem resolution.