Job Description
Join our dynamic IT team in Toledo, OH as a Senior IT Support Specialist! We're offering fully equipped workstations, comprehensive visa sponsorship, and a collaborative environment where your technical expertise will thrive. At TechSolutions Inc., we empower our global talent with cutting-edge tools and resources to deliver exceptional IT solutions. Enjoy competitive compensation, professional growth opportunities, and the chance to make a real impact in a forward-thinking organization.
Responsibilities
- Provide advanced technical support for hardware, software, and network systems
- Manage and maintain company-issued equipment including laptops, monitors, and peripherals
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams to resolve complex IT issues
- Document technical procedures and maintain knowledge base articles
- Train end-users on new technologies and best practices
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Relevant certifications (CompTIA A+/Network+, Microsoft Azure) preferred
- Eligible for visa sponsorship (H-1B, O-1, etc.)