Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate individuals for our Entry-Level IT Support Specialist position in Henderson, NV. No prior experience required – we provide comprehensive training and visa sponsorship for qualified international candidates.
Join our dynamic team where you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. This is your gateway to a thriving career in Information Technology.
Why Join Us?
- Industry-leading training program with mentorship
- Clear career progression path to senior roles
- Comprehensive benefits package including health insurance
- Collaborative culture focused on innovation
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot computer systems
- Document incidents and maintain accurate ticket records
- Collaborate with senior engineers on complex solutions
- Assist with network infrastructure maintenance
- Participate in system upgrades and deployments
- Deliver exceptional customer service via multiple channels
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to learn new technologies rapidly
- Ability to work in a fast-paced environment
- Valid work authorization requiring sponsorship
- Customer service mindset with patience and empathy