Job Description
Join Pittsburgh's fastest-growing tech firm as a Senior IT Support Specialist and earn top-tier salary without a college degree! We're seeking passionate tech enthusiasts with hands-on experience to deliver exceptional support to our Fortune 500 clients. Enjoy comprehensive benefits, remote flexibility options, and clear career advancement paths.
Our ideal candidate thrives in fast-paced environments and values practical skills over formal education. If you're ready to solve complex technical challenges while earning a competitive salary, this is your opportunity to join an innovative Pittsburgh team.
Responsibilities
- Deliver enterprise-level technical support for hardware, software, and network systems
- Lead troubleshooting initiatives for critical infrastructure issues
- Implement and maintain cybersecurity protocols for client environments
- Train staff on new technologies and best practices
- Collaborate with cross-functional teams on system optimization
- Document processes and create technical knowledge bases
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong problem-solving abilities with complex technical issues
- Excellent communication and client-facing skills
- Ability to work independently and under tight deadlines
- Experience with helpdesk ticketing systems (ServiceNow preferred)