Job Description
Join InnovateTech Solutions and launch your career in high-paying tech without a degree! We're seeking a Senior IT Support Specialist to deliver exceptional technical support to enterprise clients. This role offers competitive compensation, comprehensive benefits, and growth opportunities in Denver's thriving tech scene. If you're passionate about solving complex technical challenges and want to earn six figures without traditional education requirements, apply today!
Responsibilities
- Provide Tier 3 technical support for enterprise hardware/software systems
- Design and implement network security protocols to protect sensitive data
- Lead cross-functional troubleshooting for cloud infrastructure issues
- Train junior IT staff on advanced diagnostic methodologies
- Collaborate with engineering teams on system optimization projects
- Document technical procedures and create knowledge base articles
- Manage vendor relationships for hardware/software procurement
Qualifications
- 5+ years of progressive IT support experience
- Industry certifications (CompTIA Security+, AWS Cloud Practitioner, or CCNA)
- Expertise in Windows Server, Active Directory, and virtualization
- Strong scripting abilities (Python/PowerShell/Bash)
- Proven experience with network troubleshooting and security protocols
- Excellent communication and client relationship skills
- Ability to work independently in fast-paced environments