Job Description
Join Baltimore's premier tech innovator as a Senior IT Support Specialist! We're seeking dynamic professionals to deliver enterprise-level technical solutions without degree requirements. Enjoy industry-leading compensation, cutting-edge projects, and career advancement in Baltimore's thriving tech corridor. Our culture values hands-on expertise and continuous learning—no formal degree needed!
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and optimize cloud infrastructure (AWS/Azure) for enterprise clients
- Lead cybersecurity protocols and vulnerability management initiatives
- Mentor junior technicians and document technical procedures
- Collaborate with DevOps teams on automation projects
- Manage vendor relationships for enterprise-level service contracts
Qualifications
- 5+ years in IT support with enterprise infrastructure experience
- CompTIA Network+/Security+ or equivalent certifications
- Proficiency in Windows Server administration and Active Directory
- Hands-on experience with cloud platforms (AWS/Azure preferred)
- Strong troubleshooting skills for network and security issues
- Excellent communication and client management abilities