Job Description
Join our award-winning team as a Senior Technical Support Specialist and earn a competitive salary without a degree! At InnovateTech Solutions, we value hands-on expertise and problem-solving skills over formal education. You'll be the technical hero for our enterprise clients, delivering exceptional service while advancing your career in Boston's thriving tech ecosystem.
Responsibilities
- Diagnose and resolve complex hardware/software issues for Fortune 500 clients
- Implement cybersecurity protocols and maintain system integrity
- Train clients on advanced technical solutions and best practices
- Collaborate with engineering teams to develop innovative support workflows
- Lead cross-functional projects to improve service delivery efficiency
- Document technical procedures and create client training materials
Qualifications
- 3+ years of hands-on technical support experience
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Exceptional troubleshooting abilities for enterprise infrastructure
- Strong written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties