Job Description
Are you a tech-savvy problem solver based in Baton Rouge, LA?
Apex Innovations Group is seeking a dedicated Remote Technical Support Specialist to join our expanding team. We are committed to hiring talent based on skill, certifications, and attitude rather than traditional degree requirements. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
In this role, you will be the first line of defense for our clients, providing expert guidance and solutions from the comfort of your home. Enjoy the flexibility of a remote-first environment while building a rewarding career in the IT sector.
Why Join Us?
- Remote Friendly: Work from anywhere in Baton Rouge or beyond.
- No Degree Required: We prioritize hands-on experience and certifications.
- Career Growth: Opportunities for advancement into Systems Administration and Network Engineering.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical issues and resolutions in our ticketing system (Zendesk/ServiceNow).
- Assist in the installation and configuration of new software and hardware peripherals.
- Collaborate with the IT team to identify recurring technical trends and improve internal processes.
- Maintain a professional and helpful demeanor while managing high volumes of support tickets.
Qualifications
- High school diploma or equivalent (A Bachelor's degree is not required).
- Previous experience in technical support, customer service, or IT helpdesk is preferred.
- Familiarity with Windows and macOS operating systems.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently in a remote setting with minimal supervision.