Job Description
Are you a problem-solver with a passion for technology? TechHorizon Solutions is seeking a dynamic IT Support Specialist to join our team in Durham, NC. We value hands-on experience and aptitude over formal education, making this the perfect opportunity for career changers and tech enthusiasts.
As part of our growing IT department, you will be the first point of contact for technical issues, ensuring our team stays productive and connected. We offer a collaborative environment, competitive benefits, and a clear path for professional growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Manage user accounts, passwords, and security access permissions.
- Maintain accurate records of help desk tickets and resolutions.
- Collaborate with senior IT staff on system upgrades and maintenance.
Qualifications
- High school diploma or equivalent (Associate’s degree or Bachelor’s degree not required).
- Basic understanding of Microsoft Windows and macOS operating systems.
- Familiarity with networking concepts and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.