Job Description
Join our exclusive hiring event for Remote Night Shift Customer Service Specialists in Raleigh, NC! Global Logistics Solutions is seeking dedicated professionals to support our 24/7 operations with flexible remote opportunities. This role offers competitive pay, comprehensive benefits, and the chance to work from home while making a real impact. Apply now to interview during our virtual hiring night!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve complex service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed productivity and quality targets
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (11 PM - 7 AM EST)
- Proficiency with Microsoft Office and CRM platforms