Job Description
Join Detroit Connect Solutions and become part of our dynamic remote team! We're urgently hiring Customer Support Specialists to deliver exceptional service to our clients across the US. Enjoy the flexibility of remote work with guaranteed weekly pay – no more waiting for month-end checks! This is your opportunity to build a rewarding career while working from the comfort of your home.
Why work with us?
- Weekly direct deposit pay
- Comprehensive training program
- Career advancement opportunities
- Modern home office equipment provided
- Health benefits and 401(k) matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics above 95%
- Identify upsell opportunities during support interactions
- Participate in daily team standup meetings
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and active listening skills
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Available for flexible shifts including evenings/weekends