Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and kickstart your tech career without a degree! We're Pittsburgh's leading digital services provider seeking passionate individuals to deliver exceptional support experiences. Enjoy 100% remote flexibility while working with Fortune 500 clients in a dynamic, growth-oriented environment. Our comprehensive training program ensures you gain valuable certifications and skills for career advancement.
At TechFlow, we believe in potential over pedigree. If you're tech-savvy, empathetic, and ready to learn, this is your gateway to a thriving career in the Pittsburgh tech scene. Apply today and join our team of remote innovators!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document cases and track resolutions
- Collaborate with engineering teams to escalate complex technical issues
- Conduct remote diagnostics and troubleshooting for software/hardware problems
- Develop product knowledge through continuous learning modules
- Maintain accurate documentation in knowledge base
- Participate in daily stand-ups and bi-weekly team syncs
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic network connectivity issues
- Strong problem-solving with customer-first approach
- Self-motivated with reliable home office setup
- Available for occasional weekend on-call rotations