Job Description
Join Detroit Tech Solutions and transform your career with our urgent remote Customer Support Specialist position! We're offering weekly pay, full-time benefits, and the flexibility to work from anywhere while making a real impact. As a leader in Detroit's tech scene, we provide comprehensive training, career growth opportunities, and a supportive remote-first culture.
Why You'll Love Working With Us:
- Weekly direct deposit paychecks
- Comprehensive health benefits package
- Home office equipment stipend
- Performance-based quarterly bonuses
- Annual professional development budget
This is your chance to join an innovative team committed to excellence while enjoying Detroit's vibrant culture from the comfort of your home.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues for enterprise software clients
- Document cases accurately in Salesforce CRM system
- Collaborate with Tier 2 engineers on complex escalations
- Meet/exceed 95% customer satisfaction score
- Participate in weekly team training and knowledge sharing
- Identify process improvements for customer workflows
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk/Salesforce platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities in remote environments
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet workspace
- Valid US work authorization