Job Description
Join our dynamic team in Raleigh, NC and start immediately! We're seeking a highly motivated IT Support Specialist to provide critical technical assistance to our growing client base. This contract position offers an exciting opportunity to showcase your skills in a fast-paced environment while delivering exceptional customer service. If you're ready to hit the ground running and make an immediate impact, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and permissions across active directory environments
- Document technical processes and maintain accurate incident logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct system updates and security patches to maintain compliance
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- Strong troubleshooting skills with hardware and software issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage multiple priorities
- Valid driver's license for on-site client visits