Job Description
Join Pittsburgh's fastest-growing tech firm as a Remote Customer Support Specialist! No degree needed – we value real-world experience and passion for helping others. Enjoy flexible remote work while making a tangible impact in our clients' success. Our comprehensive training program ensures you thrive in this rewarding role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to improve customer satisfaction workflows
- Maintain product knowledge through continuous self-study
- Support escalation protocols for high-priority cases
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years in customer service or support role
- Proficiency with digital communication tools (Slack, Zoom, CRM)
- Exceptional problem-solving and active listening skills
- Self-motivated with ability to work independently
- Typing speed of 40+ WPM
- Reliable home office setup with high-speed internet