Job Description
Join Oakland Tech Solutions as a Remote Customer Success Specialist and enjoy weekly pay, direct hire benefits, and immediate start. We're revolutionizing tech support with our cutting-edge platform, and we need passionate professionals to elevate our client experience. Work 100% remotely while making a tangible impact in the Oakland tech community.
This role offers stability with full-time benefits, growth opportunities in a thriving industry, and flexible scheduling to fit your lifestyle. No weekend shifts required!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email
- Proactively resolve technical issues with 95%+ first-contact resolution
- Document cases in Salesforce and maintain accurate CRM records
- Collaborate with engineering teams to escalate complex problems
- Develop product training materials for client onboarding
- Analyze customer feedback to identify product improvement opportunities
Qualifications
- 2+ years in customer support or tech troubleshooting
- Proficiency with CRM platforms (Salesforce preferred)
- Strong written and verbal communication skills
- Experience with remote work tools (Slack, Zoom, Jira)
- Ability to troubleshoot software/hardware issues independently
- Associate degree in IT or related field preferred
- Must be authorized to work in the US