Job Description
Join our dynamic team immediately! TechCorp Solutions is seeking a motivated Customer Service Representative to join our growing Sacramento team. This full-time role offers competitive pay, comprehensive benefits, and immediate start date. We're hosting a hiring event this week for qualified candidates who thrive in fast-paced environments. Don't miss this opportunity to launch or advance your career with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product problems
- Process orders and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Proficiency with CRM software and Microsoft Office Suite
- Positive attitude and ability to remain calm under pressure
- Valid driver's license and reliable transportation
- Pass background check and drug screening