Job Description
Urgent Hiring: Immediate Start Available in Orlando, FL!
Apex Global Solutions is currently seeking motivated Entry Level Customer Service Representatives to join our high-performing team. We are looking for individuals who are eager to launch their career in a dynamic, fast-paced environment. If you are looking for a job that offers growth, competitive pay, and immediate opportunity, we want to hear from you.
Don't worry if you don't have direct industry experience—our comprehensive training program will equip you with the skills you need to succeed.
Key Highlights:
- Immediate Start: Begin your new career within days.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Culture: Supportive, diverse, and inclusive workplace.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Assist customers with account inquiries, product information, and service troubleshooting.
- Document all customer interactions and transactions accurately in our CRM database.
- Collaborate with team leads and cross-functional departments to resolve complex issues.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction and retention.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Strong verbal communication skills with a professional and friendly demeanor.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A valid driver's license and reliable transportation (for office-based roles).
- Willingness to undergo a background check and drug screening.