Job Description
Are you looking for a stable, direct hire position with the peace of mind of weekly pay? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Chicago, Illinois. We pride ourselves on offering a supportive work environment where your contributions are recognized and rewarded immediately.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and empathy. We are committed to a permanent hiring model, eliminating the uncertainty of temporary staffing agencies. Join us and build a lasting career with benefits, paid time off, and consistent weekly compensation.
Why Choose Us?
- Guaranteed Weekly Pay: Get paid on time, every time, without waiting for billing cycles.
- Direct Hire Opportunity: No contracts, no temp-to-hire stress—just a permanent career path.
- Competitive Benefits: Comprehensive health coverage, dental, and vision starting day one.
- Growth Potential: Clear pathways for advancement within our organization.
Take the next step in your career today. Apply now to join a team that puts its employees first!
Responsibilities
- Handle incoming customer calls and emails with a focus on resolving issues efficiently and professionally.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Identify customer needs and provide appropriate solutions to ensure high satisfaction scores.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Collaborate with the sales and logistics teams to resolve complex service issues.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
- Ability to type 40+ WPM with high accuracy.