Job Description
Join our dynamic team at NexusConnect Solutions for a remote customer service position offering weekly pay and the flexibility to work from anywhere! As a leader in Denver's tech scene, we're hosting an exclusive hiring event to fill 50+ remote roles with competitive benefits and growth opportunities.
This contract position provides immediate start dates, comprehensive training, and performance-based bonuses. Perfect for professionals seeking work-life balance without sacrificing career advancement.
Responsibilities
- Handle 50+ customer inquiries daily via chat, email, and phone
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on process improvements
- Document cases accurately in Salesforce and Zendesk
- Maintain 95% schedule adherence for remote shifts
- Participate in weekly team huddles and training sessions
Qualifications
- 2+ years customer service experience in remote/tech environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong typing speed (60+ WPM) with multitasking ability
- High-speed internet connection and quiet home office setup
- Excellent problem-solving and conflict resolution skills
- Available for flexible shifts including evenings/weekends
- Valid U.S. work authorization and reliable transportation