Job Description
Join our award-winning remote team as a Customer Service Specialist! We're seeking motivated individuals in Baton Rouge to provide exceptional support without requiring a college degree. Enjoy flexible remote work, competitive pay, and comprehensive benefits while helping clients resolve technical issues. Our training program ensures success for career changers and entry-level professionals alike. Grow your career with a company that values skills over credentials and invests in employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Support escalation protocols for unresolved issues
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service or call center experience preferred
- Proficient in Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to work independently in remote environment
- Problem-solving aptitude with attention to detail
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends as needed