Job Description
Join Buffalo's fastest-growing tech support team as a Remote Customer Service Specialist! We're seeking motivated individuals to provide exceptional support from home—no college degree required. Enjoy flexible hours, competitive pay, and comprehensive training. Help clients resolve technical issues while building your career in a remote-friendly environment. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain detailed case notes
- Collaborate with team members to resolve complex problems
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience
- Participate in ongoing training and product updates
Qualifications
- High school diploma or equivalent (no degree required)
- 6+ months of customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Windows/Mac operating systems
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Basic troubleshooting knowledge for common tech issues
- Flexibility to work occasional evenings/weekends