Job Description
Welcome to Nexus Digital Solutions, where innovation meets excellence. We are currently seeking a highly motivated Part-Time Technical Support Specialist to join our vibrant team in Philadelphia. This is a direct hire opportunity for a self-starter who thrives in a fast-paced environment and is passionate about delivering top-tier customer service.
In this role, you will serve as the first point of contact for our clients and internal teams, ensuring seamless technical operations and optimal user satisfaction. We offer a flexible schedule, a collaborative culture, and the chance to work with cutting-edge technology.
Why Join Us?
- Flexible Part-Time Hours
- Competitive Pay & Benefits Package
- Professional Development Opportunities
- Modern, Inclusive Work Environment
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve technical hardware and software issues for clients in a timely and efficient manner.
- Customer Support: Provide exceptional technical support via phone, email, and chat, maintaining a professional and empathetic demeanor.
- System Maintenance: Assist in the maintenance and updates of internal systems, ensuring data integrity and security.
- Documentation: Maintain accurate records of all support tickets, resolutions, and customer interactions in the CRM system.
- Collaboration: Work closely with the IT team to escalate complex issues and implement preventative measures.
- Training: Assist in onboarding new team members by sharing knowledge of standard operating procedures.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficient in Windows and Mac OS, knowledge of networking basics (TCP/IP, DNS), and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-first attitude.
- Availability: Ability to work a part-time schedule (e.g., 20-25 hours per week) with some flexibility for evening shifts if needed.