Job Description
Are you looking for a new career in San Jose with no experience required? Apex Data Systems is hiring ambitious individuals to join our growing Technical Support team. We believe in promoting from within and providing comprehensive training for those ready to start a career in Information Technology.
As an Entry Level IT Support Specialist, you will be the first point of contact for our clients, assisting them with technical issues, software installations, and hardware troubleshooting. This is a fantastic opportunity to jumpstart your career in the tech industry without needing prior professional experience.
Why Join Us?
- Competitive Salary: Earn between $24,000 and $32,000 annually.
- No Experience Needed: We provide on-the-job training.
- Professional Growth: Clear pathways to senior technical roles.
- Modern Environment: Work in a state-of-the-art facility in San Jose.
Don't let a lack of experience hold you back. Apply today and take the first step towards a rewarding career in technology.
Responsibilities
- Client Support: Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat.
- System Navigation: Guide clients through software installations and basic system configurations.
- Issue Logging: Document technical issues, resolutions, and customer feedback in our ticketing system.
- Hardware Assistance: Assist in the setup and testing of computer hardware and peripherals.
- Training: Participate in ongoing training sessions to stay updated on the latest technology trends and company protocols.
- Collaboration: Work closely with senior technicians to resolve complex technical escalations.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in Computer Science or IT is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Computer Literacy: Basic understanding of how to use a computer, internet browsers, and Microsoft Office Suite.
- Attitude: A positive attitude and a strong desire to learn new technologies quickly.
- Reliability: Ability to work full-time hours, including weekends or holidays as needed.
- Problem Solving: Ability to follow logical steps to troubleshoot basic technical problems.