Job Description
Urgently hiring remote part-time professionals in Raleigh, NC! Join TechFlow Solutions and transform your career with flexible direct-hire opportunities. We're seeking motivated individuals to join our innovative team while enjoying competitive pay and remote flexibility.
Why TechFlow?
- Direct hire with benefits (healthcare, PTO)
- Flexible schedule (20-30 hrs/week)
- Remote-first culture with growth opportunities
- Competitive hourly rates + performance bonuses
- Cutting-edge projects in a supportive environment
Be part of Raleigh's thriving tech scene without commuting. Apply today and take control of your work-life balance!
Responsibilities
- Deliver exceptional remote customer support via chat/email/phone
- Resolve technical issues using troubleshooting methodologies
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams for complex resolutions
- Stay updated on product knowledge and industry trends
- Adhere to SLAs and quality standards
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Strong written/verbal communication skills
- Proficiency with remote collaboration tools (Zoom, Slack)
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet workspace
- Time management and organizational abilities
- Problem-solving mindset with attention to detail