Job Description
Launch your career with TechSolutions Inc., a leading innovator in digital transformation! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic Austin team immediately. This is your chance to gain hands-on experience in cutting-edge IT environments while supporting Fortune 500 clients. Our comprehensive training program ensures rapid career growth, and we offer competitive benefits including health insurance, 401(k) matching, and flexible work schedules. Join us in shaping the future of tech support!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Document and troubleshoot network connectivity problems
- Assist users with operating system and application configurations
- Collaborate with senior engineers on complex system deployments
- Conduct routine system maintenance and security updates
- Train users on new technology implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid driver's license for occasional client visits
- CompTIA A+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira)