Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional support to our clients. This is your gateway to a rewarding career in IT with comprehensive training and growth opportunities. Located in the heart of Raleigh, VA, we offer a collaborative environment where your skills will make an immediate impact.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical solutions and maintain accurate incident logs
- Collaborate with senior engineers to resolve complex escalations
- Assist with network security protocols and system updates
- Train end-users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge