Job Description
Are you looking for a flexible opportunity in the heart of Music City?
Nashville Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients, and we are looking for individuals who are tech-savvy, empathetic, and ready to contribute to a dynamic environment.
This role offers the perfect work-life balance for those seeking part-time employment in Nashville, allowing you to work remotely while enjoying the vibrant culture of Tennessee.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the internal product team to identify common user pain points and suggest improvements.
- Maintain a high level of professionalism and adhere to company service level agreements (SLAs).
- Assist with onboarding new clients and providing basic training.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Proficiency with Microsoft Office Suite and basic computer hardware/software troubleshooting.
- Strong written and verbal communication skills.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
- Residency in or near Nashville, TN is preferred.