Job Description
Are you looking for a flexible role that offers professional growth without the rigid 9-to-5 schedule? San Antonio Digital Partners is seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier service, and we need a detail-oriented individual to help us maintain our reputation. This is an excellent opportunity for those seeking part-time employment in San Antonio, TX, with the convenience of working from home.
Responsibilities
- Manage inbound and outbound customer inquiries via email, live chat, and phone with professionalism and empathy.
- Resolve complex customer issues and escalations efficiently while maintaining a high satisfaction rate.
- Document all customer interactions and account details accurately in our CRM database.
- Collaborate with cross-functional teams to provide feedback on product improvements and service gaps.
- Participate in daily stand-ups and weekly training sessions to stay updated on product knowledge.
- Assist in the onboarding process for new team members when needed.
Qualifications
- High school diploma or GED (Associate’s degree in a related field is a plus).
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills in English.
- Self-motivated with the ability to work independently and manage time effectively.
- Proficient in using computers and familiar with CRM software (e.g., Zendesk, Salesforce).