Job Description
Join our dynamic team as a Part-Time Remote Customer Specialist in Raleigh, NC! We're urgently seeking detail-oriented professionals to deliver exceptional support experiences from home. This direct-hire opportunity offers competitive pay, flexible scheduling, and the chance to make an immediate impact in a growing tech company.
Why Apply? Enjoy a fully remote role with no commute, comprehensive training, and opportunities for advancement. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed customer records in CRM systems (Salesforce)
- Collaborate with cross-functional teams to improve service protocols
- Meet daily KPIs for response time and resolution efficiency
- Contribute to knowledge base documentation and training materials
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM tools (Zendesk, HubSpot) and MS Office Suite
- Exceptional communication skills with neutral accent
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities