Job Description
Join our award-winning remote team as a Part-Time Customer Specialist and deliver exceptional support from anywhere in the United States! This direct-hire opportunity offers flexible scheduling and the chance to make a meaningful impact without commuting. At Apex Solutions Group, we value work-life balance and professional growth, providing comprehensive training and a collaborative virtual environment.
Why You'll Love Working With Us:
• Competitive hourly pay with performance-based bonuses
• 100% remote work setup (equipment provided)
• Flexible 20-25 hour weekly schedule
• Comprehensive health benefits for part-time employees
• Career advancement opportunities within our Fortune 500 client portfolio
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with cross-functional teams to address complex issues
- Identify upsell opportunities while maintaining customer trust
- Participate in weekly virtual training sessions to enhance skills
- Maintain accurate records in Salesforce and internal databases
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in remote or hybrid setting
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience required