Job Description
Are you looking for a flexible career opportunity?
Apex Digital Solutions is hosting a Hiring Event in Arlington, Virginia, to recruit a dedicated Part-Time IT Support Specialist. We are looking for tech-savvy individuals who want to make an impact while enjoying a work-life balance.
As a part-time member of our team, you will work approximately 20-25 hours per week, assisting our clients with technical troubleshooting, network maintenance, and hardware support. This is an excellent role for students or professionals seeking a role that fits around their schedule.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person assistance.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of end-user workstations and peripherals.
- Document technical incidents, resolutions, and asset inventory in the helpdesk system.
- Collaborate with the full-time engineering team to improve system performance and security.
- Maintain a clean and organized IT workspace and equipment storage area.
- Respond to helpdesk tickets within defined service level agreements.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- 1+ years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Microsoft Windows, macOS, and Linux operating systems.
- Excellent problem-solving skills and the ability to explain complex concepts clearly.
- Strong customer service orientation with a patient and professional demeanor.
- Ability to lift and carry computer equipment weighing up to 40 lbs.
- Flexibility to work evenings and weekends as needed for the hiring event and support rotations.