Job Description
Are you ready to kickstart your career in technology with an immediate start? Apex Digital Solutions is seeking a highly motivated and detail-oriented Part-Time IT Support Specialist to join our dynamic team in Atlanta, Georgia. In this role, you will play a crucial part in ensuring our clients' technology infrastructure runs smoothly while enjoying the flexibility of a part-time schedule.
We pride ourselves on delivering top-tier technical support and fostering a culture of continuous learning. If you are looking for a role where you can make an immediate impact and grow your technical skills, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues in a timely manner.
- Manage and maintain ticketing systems, ensuring accurate documentation of all incidents and resolutions.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and peripherals.
- Collaborate with the senior engineering team to escalate complex issues and implement solutions.
- Maintain a clean and organized workspace, adhering to all safety and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree in Information Technology or related field preferred).
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, JIRA).
- Excellent problem-solving skills and the ability to communicate complex technical information to non-technical users.
- Must be available for immediate start and willing to work a part-time schedule (20-25 hours per week).