Job Description
Join Our Growing Team in North Carolina!
We are urgently hiring a dedicated Part-Time Customer Support Specialist to join our dynamic team in Charlotte, NC. If you are a problem solver with a passion for exceptional service, we want to hear from you. This is a direct hire opportunity offering flexibility and a competitive pay structure.
Why Apply?
- Flexible Schedule: Enjoy a work-life balance with part-time hours.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Potential: Direct hire position with opportunities for advancement within the company.
Job Overview
We are looking for a motivated individual to assist our clients with inquiries, troubleshoot technical issues, and ensure a seamless user experience. You will be the first point of contact for our valued customers, representing the Apex brand with professionalism and empathy.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve complex technical issues and escalate cases to senior staff when necessary.
- Document all interactions and resolutions in the CRM system to maintain accurate records.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Adhere to company policies and service level agreements (SLAs) at all times.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to work independently and manage time effectively.
- Must be located in or willing to commute to the Charlotte, NC area.