Job Description
Are you looking for Night Shift Jobs in Memphis TN?
We are urgently hiring a dedicated Night Shift Customer Support Specialist to join our dynamic team. We offer a unique opportunity for those seeking jobs in remote environments or a hybrid schedule within Memphis. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect role for you.
About the Role:
As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently. We value reliability, problem-solving skills, and a customer-first mindset. This is a high-impact position that requires minimal supervision but maximum dedication.
Why Join Us?
- Flexible Options: Choose between fully Remote work or working from our Memphis location.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- 24/7 Support: Be part of a team that keeps the world running while others sleep.
- Modern Tools: Work with the latest technology and CRM platforms.
Responsibilities
- Handle Inbound Inquiries: Manage a high volume of customer support tickets via phone, email, and chat during the night shift hours.
- Troubleshoot Issues: Diagnose and resolve technical problems related to software, hardware, and network connectivity.
- Document Interactions: Maintain accurate and detailed records of all customer interactions and solutions in our CRM system.
- Escalation Management: Identify complex issues that require senior support and escalate them to the appropriate department promptly.
- Process Improvement: Provide feedback to the team lead on recurring issues to help improve our night shift protocols.
- Adherence to SLAs: Ensure all support tickets are resolved within the agreed Service Level Agreements (SLAs).
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Experience: Previous customer support or technical helpdesk experience is preferred.
- Technical Proficiency: Basic understanding of computers, operating systems, and internet troubleshooting.
- Reliability: Strong work ethic and the ability to work independently with minimal supervision.
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.