Job Description
Join our dynamic team at Phoenix Retail Solutions as we expand our operations across the Valley! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our rapidly growing organization.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Flexible scheduling including evenings and weekends
- Free parking and accessible public transit location
- Employee discounts on all company products
- Supportive team environment with growth opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Resolve customer complaints and escalate complex issues to management when needed
- Collaborate with sales team to identify upselling opportunities
- Maintain organized sales floor and assist with inventory management
- Train new part-time staff on customer service protocols
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail or hospitality
- Strong verbal communication and active listening skills
- Proficiency with POS systems and Microsoft Office Suite
- Ability to work flexible hours including weekends and holidays
- Valid Arizona driver's license (if driving required for deliveries)
- Basic knowledge of Spanish or other languages is a plus
- Ability to stand for extended periods (retail environment)